Help Center

We are a Mexican Online Resell Store dedicated to sneakers and all types of hype wear. Some of these brands are Nike, Jordan, Yeezy, Adidas, Supreme, Off-White, and many others.

We've been in the business since late 2017 and have always been one of the major players and figures for the Sneaker Culture in Mexico.

We at Golden Kicks Mx guarantee our products are 100% authentic. We dislike and avoid any faulty or fake products. Because of this, we have a specialized team constantly checking the authenticity of our products so we can always provide you with the latest streetwear and sneakers.

We discourage any form of counterfeit or imitation sneakers be it: Unauthorized Authentic (UA), Grade AAA, Super-Perfects, Super Max Perfect, and 1:1, or any other Replica names that emerge in the sneaker and apparel world. We've encountered multiple items over the years and we've specialized in detecting said fraudulent items from the original ones, thus, you can rest assured that you're getting only original items.

Our shipping (done by third-party delivery companies) may take from 3 up to 20 business days. We receive our products from different parts of the world so it may take a while before you receive updates on your products, legit checking also takes some time. 

Consignments will usually take 1-3 business days to be processed and shipped to you. Consignments are stock-based so it's first come first serve.

We do but only in certain cities and areas across various cities in the country (Mexico). Location arrangement must be done by the customer in agreement with Golden Kicks Mx staff. Once that is settled, a personal delivery can take place.

We WILL NOT arrange any meetups if they imply putting in danger any of our colleagues and staff (be it because of the location, city, time of day, messages received, etc.)

After we process your order as well as when we drop off your order to the third-party delivery company, you will receive your tracking number either via email, text message, or social media handle. 

Order processing and shipping may take from 12 up to 20 business days. We are NOT responsible for any delays in third-party logistics.

We make our best effort to deliver your purchases within a decent time frame and once shipped it's up to the delivery company to get your product straight to your address.

When you buy any of our items you're paying for the Standard Shipping rates that third-party companies have supplied us with. Packages are always sealed and inspected before dropping them off at the shipping company. However, these packages ARE NOT INSURED against theft, mishandling, or any other damage perpetrated by the shipping company.

Our responsibilities with your packages, as stated in our Terms & Conditions, end when we drop off your order at the shipping company. Once the shipping company is the one handling your items, we are not responsible for any theft, damage, or mishandling and neither are we responsible for any delays in shipping times that your items might suffer.

If you wish to add insurance to your package, you must send us a message via our Instagram Page (@goldenkicksmx) or send us an email to goldenkicksmx@gmail.com along with your order number. Said insurance will have to be paid via bank deposit and the cost of the insurance will depend on: Weight & Dimensions, Address, and Item Total ($). We do not have a spreadsheet or flat-rates for insurance costs, as these are determined by the shipping company and can change without notice.

We currently accept payments with debit/credit cards via Paypal (Visa, Mastercard, AMEX, etc.).

You can also pay via bank deposit, when checking out you will receive details for said deposit. You must write your order number as the 'Concept' and send your proof of payment to goldenkicksmx@gmail.com or to our Instagram page (@goldenkicksmx), the latter is preferred.